Extended access hours are a major convenience for self-storage customers, but visiting a facility late at night can feel very different from stopping by during the […]
Climate-controlled storage usually costs more than a standard unit, but many customers do not fully understand what they are paying for. A “Climate Report Card” could […]
When a customer rents a storage unit, both the renter and facility are focused on getting the move started. But documenting the condition of the unit […]
Most self-storage operators know when the property feels busy, but they may not know exactly where customers are experiencing the most friction. Certain entrances, elevators, hallways, […]