3 mistakes contact centers making turn away millennial customers

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3 mistakes contact centers making turn away millennial customers

Moving companies and call centers servicing the industry…take note of this recent article describing the strategies needed when contacting millennial customers. From NiceInContact.com, “With the multitude of channels available to consumers today (chat, web, social media), one of the biggest mistakes contact centers can make is prioritizing a voice-first strategy. Failing to provide the appropriate host of options for engagement can almost immediately put you at a disadvantage with a millennial, especially considering that only 26 percent of millennials prefer to call a company to speak with a live representative.”  Read the full article here – https://www.niceincontact.com/blog/3-mistakes-contact-centers-making-turn-away-millennial-customers/

 

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