The moving services market is projected to keep growing steadily in 2025 and beyond. Local and regional demand, along with add-on services like storage and specialty packing, are driving much of this expansion. Even as mortgage rates and affordability shape volumes, companies that streamline operations and maximize truck utilization are better positioned to succeed.

Technology is reshaping what customers expect from movers. Instant quotes, mobile booking, real-time ETAs, virtual surveys, and automated updates are no longer “nice-to-have” options—they are becoming the baseline. Customers want transparency, visibility, and speed. Online reviews and referrals remain the strongest lead sources, meaning service quality ties directly into growth.

For operators, the playbook is clear: provide clear pricing, digitize the customer journey, optimize routes, and monitor key performance metrics like quote-to-book rate and damage claims. The movers that combine efficiency with digital convenience will capture the most growth in the years ahead.

Are you considering using AI for surveys in your moving company?