You can’t improve what you don’t measure. Moving companies that track clear key performance indicators, KPIs, are gaining better visibility into what’s working and what needs adjustment.

Common KPIs in the moving industry include on-time arrival rate, average job duration, claims ratio, lead conversion rate, and revenue per truck. When these numbers are reviewed consistently, leadership can identify trends early instead of reacting after problems grow.

Clear KPIs also improve accountability. Crews understand expectations, managers make data-driven decisions, and office teams align around measurable goals. Over time, tracking performance leads to smarter scheduling, better training, and stronger financial control.

In a competitive market, data isn’t just reporting—it’s a roadmap for consistent improvement.

Are you considering using AI for surveys in your moving company?