The moving services market is projected to grow steadily in 2025 and beyond, with local and regional moves driving much of the demand. While mortgage rates and affordability continue to shape volumes, customers are setting new expectations for convenience and transparency.

Technology is leading this change. Instant quotes, mobile booking, live ETAs, and virtual surveys are quickly becoming the norm. Customers want visibility and control, while online reviews and referrals carry more weight than advertising.

For moving companies, growth will depend on efficiency and digital readiness. Clear pricing, streamlined scheduling, and consistent communication can turn one move into repeat business and strong word-of-mouth.

Are you considering using AI for surveys in your moving company?