Punctuality plays a major role in how customers evaluate a moving company. Tracking on-time arrival rates helps movers measure reliability and identify scheduling gaps before they impact reputation.

When trucks arrive late, even small delays can create stress and frustration. Monitoring arrival performance allows companies to adjust dispatch timing, buffer travel windows, and improve route planning. Over time, small improvements in punctuality lead to stronger customer confidence.

On-time performance also impacts reviews and referrals. Customers remember whether crews showed up when promised. Movers who consistently hit their arrival windows are more likely to earn positive feedback and repeat business.

In a time-sensitive industry, reliability isn’t just courtesy—it’s a competitive advantage.

Are you considering using AI for surveys in your moving company?